Question 1

What is a Digital Painting?

Accepted Answer

Also known as Giclée printing, it basically involves using high-quality inkjet printers to produce fine art prints that maintain the color accuracy and detail of the original artwork.

In simpler terms, a digital painting is a painting produced by printing on Canvas using a High End printer specially designed for Fine Art reproduction.

Question 2

What are these paintings made of?

Accepted Answer

These paintings are Digitally reproduced, hence the cheap cost. We scan High Definition art work and then mass reproduce them using a High end printer.

The material used is Pure Cotton Canvas and the Inks used are Eco-Friendly, Non-Toxic, oil based. The Final outcome & the product is breathtaking.

Question 3

How long will it take to get my orders?

Accepted Answer

Here are the different types of shippings options available for Indian addresses -

Standard Prepaid - 5 to 6 business days.
Standard COD - 5 to 6 business days.
Express COD - 2 to 3 business days.
Express Prepaid - 2 to 3 business days.

International deliveries - Prepaid only - 7 to 10 business days.

Products are dispatched 24 hours after we receive your order as we print the paintings fresh and not keep a stock, for best quality. Delivery timeline starts after the order is dispatched.

Question 4

Do you ship overseas?

Accepted Answer

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Question 5

Do you accept Returns, Replacements?

Accepted Answer

Yes certainly, we do refunds in case you don't like the product we shipped, no questions asked.

We also do replacements in case the package was damaged on the way to you, which resulted in breakages. In case you are handed over a package which looks damaged or incase of a glass frame, you can hear the broken glass inside, DO NOT accept the package and reject it.

Please inform us on enquiries@tamatina.com or whatsapp 7024398885 and we will dispatch a new one in the mean time and will share New tracking details with you.

For products such as Wallpaper, we only accept returns or do replacements in case the package was damaged in transit by our courier partners or if there's any visible manufacturing defect, wrong size or wrong design shipped by us.

Please inform us within 3 days from the date of delivery for us to initiate the process.

Please use the same packaging material & please package it safely in case of a return so the product doesn't get damaged on the way back and is re sellable.

Please write to us at enquiries@tamatina.com to request return, refund or replacement. In case of a damaged replacement, please attach 2 -3 images of the damaged packaging material.

Question 6

Are these products difficult to Maintain?

Accepted Answer

Nope, as the colors get soaked very well in the material, be it Canvas or Wallpapers, these products are Super Easy to maintain.

You can dust it with a clean damp cloth once in a while and the colors will not smudge.

Please ensure that our products are not exposed to direct sunlight for long hours and is away from direct moisture. These products are intended to be used indoors.

Question 7

What are these Wallpapers made of?

Accepted Answer

Our Wallpaper Material Seamlessly Combines Cloth and PVC for Unmatched Strength and Vibrant Aesthetics.

Experience the Durability of Plastic Paired with the Rich, Colorful Appeal of Fine Cloth in Every Inch.

It combines together to give a glorious look of Canvas like cloth and strength of PVC. It gives a textured cloth feeling when felt with your hand.

Our Wallpapers are easy to maintain and easily cleanable with a clean damp cloth.

Question 8

How to Apply Wallpapers?

Accepted Answer

We have designed these Self Adhesive Wallpapers so you can stick them on the wall yourself and do not need external help per se. However, you can also hire someone who has done it before if you'd like.

For detailed instructions on how to apply wallpapers, please check our Blog section or simply click here.

Question 9

What is a Gallery Wrap Frame?

Accepted Answer

Gallery wrap refers to a method of stretching and wrapping a printed canvas around the sides of a wooden frame, creating a visually appealing and frameless presentation for artwork, especially canvas prints.

This technique is commonly used for reproductions of paintings and photographs, providing a modern and clean look to the finished piece.

There are no black or brown borders on the sides and no glass is used in these frames. The Wood used is Mature Sleeper wood which is high in strength and does not bend or distort over the time.

Click here for more.

Question 10

Why is frame option not available for Large designs?

Accepted Answer

We make frames only upto a certain size. For larger size, please place an order for Unframed paintings and then you can get the frame done locally as per your taste, wall color, furniture color etc.

We don't ship large frames as they are vulnerable to courier damages and the shipping costs is high for such frames, so getting them done locally would actually Save you some money.

Question 11

Why don't you have more frame options?

Accepted Answer

As we specialise in print, we focus on print.

Frame is not our forte and as we are not a framing company, it's very difficult for us to maintain inventory of hundreds of designs of frame.

Hence, we request our sellers to buy Unframed art work, if you don't want a Gallery Wrap frame and get the frame done locally as per your taste, wall color, furniture color etc.

Question 12

If i get a painting framed locally, do i need to put a Glass on it?

Accepted Answer

Not necessarily.

As the colors get soaked very well in the Canvas, you don't need to put a Glass on top to protect the colors.

Unlike pastle colors, which stay on top of the Canvas, Oil basked inks get soaked well and become an integral part of the fabric like colors on a Kurta or a Saree.

Because of this, the painting can be cleaned with a clean damp cloth once in a while and the colors don't get smudged.

Question 13

Is your Packaging Safe?

Accepted Answer

We've been in the business for 7 years now, thanks to all the love and support of the people who buy our products, our beloved patrons!

We have made enough mistakes in the beginning and learned from it.

Our products are packaged to ensure they can easily make it through the rigorous courier handling. Bubble wrap, thermocol sheets are used to give plenty of padding and A grade safety. We used tough cardboard boxes and tubes to ship our products.

Having said that, once in a blue moon, there is a situation of a courier breakage and we replace the product with Free express delivery as soon as you inform us.

In case you receive a product with damaged outer packaging, please DO NOT Accept the package, reject it, inform us at enquiries@tamatina.com or drop a whatsapp at +91 7024 39 8885 and we'll take care of it from there.

Question 14

Can i request Customisation?

Accepted Answer

Ji certainly.

As we Manufacture our products, we can customise it for you for No extra charge.

You can request Your image to be printed on Canvas or wallpaper or poster, or a change in size in our art work, in our existing catalogue.

Please contact us, with the specific information of what you seek and we will contact you to discuss it further. Please share a whatsapp number for faster communication.

Question 15

Can you send me a Sample Wallpaper first?

Accepted Answer

Ji certainly,

We understand that buying wallpaper online for the first time from us, without touching and feeling it could be a concern, specially because of large sizes required.

You can contact us to request for a sample of a design which you like and we will ship it for you so you can understand the color outlook and the texture of the wallpaper. We will charge you only the shipping fee for this sample, Rs. 100.00

Incase you go ahead with the order, we will give you a discount and reduce Rs. 100 from the order, paid towards the sample.

Question 16

Bulk Discounts?

Accepted Answer

Yes, we do. Dealing with a manufacturer has its benefits.

Please contact us so we can understand your request better and help you.

Question 17

Which courier companies do you use?

Accepted Answer

Our primary shipping partner in India is BlueDart and if your pincode is not serviceable by BlueDart then we use Speedpost.

For international deliveries, we use Indiapost and DHL Express limited.

Question 18

What if I receive a Damaged Product?

Accepted Answer

In case you receive a damaged package, please DO NOT accept the package and reject it.

Please take few clear pictures and share with us at enquiries@tamatina.com or whatsapp 7024 39 8885 and we'll take care of it from there.

In the mean time, we will dispatch a fresh piece and share tracking details of it, with you.

Frequently Asked Questions